IBM Control Desk 7.6.0.2 Fundamentals
- Course Code TP352G
- Duration 2 days
Course Delivery
Additional Payment Options
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GTC 6
GTC, Global Knowledge Training Credit, please contact Global Knowledge for more details
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Course Delivery
This course is available in the following formats:
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Public Classroom
Traditional Classroom Learning
Request this course in a different delivery format.
Course Overview
TopThis course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.
Course Schedule
Top-
- Delivery Format: Public Classroom
- Date: 13-14 May, 2024
- Location: Dubai-Knowledge Village
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- Delivery Format: Virtual Learning
- Date: 13-14 May, 2024
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date: 26-27 May, 2024
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date: 25-26 August, 2024
- Location: Virtual
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- Delivery Format: Public Classroom
- Date: 23-24 September, 2024
- Location: Dubai-Knowledge Village
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- Delivery Format: Virtual Learning
- Date: 23-24 September, 2024
- Location: Virtual
Target Audience
TopThis course is suitable for all roles, including installers, administrators, and service desk agents.
Course Objectives
TopAfter you complete this course, you can perform the following tasks:
- Describe the features of IBM Control Desk
- Explain the architecture
- List the primary installation scenarios
- Perform the initial configuration
- Explain the processes managed by IBM Control Desk
Course Content
Top- Overview
- Implementation
- Basic configuration
- Service Request Management
- IT Asset Management
- Configuration, Change, and Release Management
Course Prerequisites
TopBefore taking this course, you should have the following skills:
- Basic browser navigation skills
- TP352G
- IBM Control Desk 7.6.0.2 Fundamentals
- Cloud Computing
- TP352G | IBM Control Desk 7.6.0.2 Fundamentals | Training Course | IBM.
- IBM