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Assertive Communication: An essential individual competency and team skill

  • Course Code A-AC
  • Duration 1 day

Public Classroom Price

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Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

Request this course in a different delivery format.

Course Overview

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This workshop will help you to feel comfortable with saying "no", without feeling guilty and to speak up in a confident and effective manner. Learn to distinguish between the three basic positions: passive, assertive and aggressive.

Course Schedule

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Target Audience

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  • Managers, supervisors, and project leaders
  • Administrative assistants and office coordinators
  • Anyone who would like to develop assertiveness skills

Course Objectives

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After the workshop, you will be able to:

  • Express what you want and assert your rights.
  • Prevent misunderstandings and conflicts.
  • Overcome self-defeating behaviours.
  • Improve the quality of your interactions with others.

Further Information

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The Benefits of Assertiveness

  • How to boost your self-esteem
  • Ways to improve the quality of your interactions with others
  • Learn to speak up and be heard
  • How to prevent messy interpersonal situations and conflicts

Improving You Assertiveness Skills

  • Examine your present level of assertiveness
  • Identify and evaluate the benefits and liabilities of assertive, aggressive and passive behaviours
  • Discover “useful tricks” and methods to improve your assertiveness
  • Select the best assertiveness approach depending upon the situation

Using Your Assertiveness Skills on the Job

  • Acquire practical techniques to enable you to give and receive feedback
  • Appropriate responses to criticism and how to manage your emotions
  • Ways to set reasonable limits on your output
  • Assertive strategies for particular situations