Unified Communications (Video & Voice) Training

Our unified communications (UC) training incorporates the most current platforms and enhancements, along with real-world dial plans and topologies, helping you gain the knowledge and skills needed to support UC applications, including TelePresence, unified messaging, IP telephony, and VoIP. In our exclusive labs, you will work with easy-to-manage, real-world; deployable configurations that are scalable and support mobility, enabling you to gain skills you can use immediately back at work and beyond.
Our expert training covers UC technologies from Cisco, Microsoft, Avaya, HP, and others, ensuring you get the best-quality, critical training you need in a hands-on, flexible, and rich lab environment.

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Contact Center

Avaya Aura Contact Center Implementation (4C00020K)
Avaya Aura Experience Portal and Proactive Outreach Manager (5C00040)
Avaya Aura® Call Center Elite Implementation and Maintenance (5C00091I)


Avaya Aura® Communication Manager and Communication Manager Messaging Support (5U00060K)

Small Medium Enterprise (SME)

IP Office Technical Basic Implementation Workshop (10S00005K)
IP Office Platform Basic Integration and Configuration (7720C)

Unified Communication

CM/CM Messaging-Embedded Implementation (4U00030K)
Session/System Manager Implementation (4U00040K)
Avaya Aura® Session and System Support (5U00050K)
Avaya Aura® Communication Manager and Admin (5U00051K)
Avaya Communication Server (CS) 1000 7.5 System Administration and Management (6351C)
Avaya Communication Server 1000E Release 7.5 Implementation and Upgrade (6376C)
Integration of Avaya Aura® Core Components (7120C)
Integrating Avaya Aura® Communication Applications (7130C)
Integrating Equinox™ Solution with Avaya Aura® Collaboration Applications (7140C)
Troubleshooting for Avaya Aura® Core Components (7220C)
Supporting Avaya Aura® Advanced Communication Applications (7230C)
Supporting Avaya Equinox™ Solution with Avaya Aura ® Collaboration Applications (7240C)
Avaya Aura® Session Manager for System Administrators (9U00160K)
Avaya Aura Session Manager and System Manager Implementation, Administration, and Support (9U01003K)

Unified Communications Applications

Avaya Session Border Controller Implementation and Maintenance (5U00090K)
Avaya Aura® Conferencing 7.x Implementation, Maintenance, and Troubleshooting (5U00120V)

Unified Communications Platforms

Avaya Aura® Communication Manager and Communication Manager Messaging Support (5U00060K)
Avaya Aura Communication Manager Fundamentals (ATI01672V)
Avaya Custom Course (GKAVAYA)


Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)
Installing and Configuring the Cisco BE6000 (BE6000)
Integrating Cisco Unified Communications Applications (CAPPS)
Cisco 360 Learning Program for CCIE Collaboration Advanced Workshop (CIEC)
Customer Voice Portal Implementation (CVPI)
Deploying Cisco Unified Contact Center Enterprise (DUCCE)
Deploying Cisco Unified Intelligence Center (DUIC)
Implementing Cisco Unified Communications Manager for Cisco TelePresence Video (PAIUCMTV)
Implementing Cisco Quality of Service (QOS)
Selling Cisco Business Edition 6000 (SCBE6K)
Administrating Cisco Unified Communications Manager and Cisco Unity Connection (UC10ADM)
CUCM 10.x New Features (UC10NEW)
Upgrading to CUCM 10.x (UC10UP)
Fast Track : Administering and Deploying Cisco Unified Contact Center Enterprise (UCCEFT)
Deploying and Administering Unified Contact Center Enterprise with Unified Intelligence Center (UCCEUIC)
Deploying and Administering Unified Contact Center Enterprise with Voice Portal (UCCEVP)
Deploying Cisco Unified Contact Center Express (UCCXD)
Implementing Cisco Unified Communications Security (UCSEC)
Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME)


Certified Data Centre Technician Professional (CDCTP)


Lync Server
Deploying, Configuring, and Administering Microsoft® Lync™ Server 2010 (M10533)
Lync 2013 Network Readiness Assessment (M20335)
Core Solutions of Microsoft Lync Server 2013 (M20336)
Enterprise Voice and Online Services with Microsoft Lync Server 2013 (M20337)
Skype for Business
Core Solutions of Microsoft Skype for Business 2015 (M20334)